Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: February 15, 2025

Who We Are

IntelliNexusPro operates as a comprehensive financial planning platform focused on multi-year budget planning and financial education. We're based in Taipei, Taiwan, and serve clients across various regions. When we mention "we," "us," or "our" in this policy, we're referring to IntelliNexusPro and our commitment to your privacy.

Our platform helps individuals and families create sustainable financial strategies, but we recognize that financial data is deeply personal. That's why we've built our privacy practices around the principle that you should always know what information we collect and how we use it.

Information We Collect

Information You Provide Directly

When you create an account or use our services, you might share:

  • Name, email address, and contact information
  • Financial goals and budget preferences you choose to input
  • Communication preferences and feedback
  • Payment information for subscription services
  • Profile information you decide to add

Automatically Collected Information

Like most digital platforms, we collect certain information automatically when you visit our site:

  • IP address and general location information
  • Browser type and device information
  • Pages visited and time spent on our platform
  • Referral source and search terms used
  • Technical data about how you interact with our features

How We Use Your Information

We use your information to provide and improve our financial planning services. Here's a breakdown of our primary purposes:

Purpose Types of Data Used Legal Basis
Platform functionality Account info, preferences, usage data Contract performance
Customer support Contact info, account details, communication history Legitimate interest
Service improvements Usage patterns, feedback, technical data Legitimate interest
Security and fraud prevention IP address, device info, account activity Legitimate interest
Educational content delivery Learning preferences, progress tracking Contract performance

Important: We never sell your personal information to third parties. We don't share your specific financial data with external companies for their marketing purposes.

Data Sharing and Third Parties

We work with carefully selected service providers to deliver our platform effectively. These partnerships are governed by strict data protection agreements.

Service Providers We Work With

  • Cloud hosting services: For secure data storage and platform performance
  • Payment processors: To handle subscription payments securely
  • Email services: For account notifications and educational content delivery
  • Analytics providers: To understand how our platform is used and improve user experience
  • Customer support tools: To provide timely assistance when you need help

When We Might Share Information

We only share personal information in these specific circumstances:

  • With your explicit consent for specific purposes
  • To comply with legal obligations or court orders
  • To protect our rights or investigate potential fraud
  • During business transitions (with equivalent privacy protection)
  • In emergency situations to prevent harm

Your Rights and Choices

You have significant control over your personal information. Here's what you can do and how to exercise these rights:

Access and Portability

You can request a copy of all personal information we have about you. We'll provide this in a commonly used format within 30 days. You can also download much of your data directly from your account dashboard.

Correction and Updates

If any of your information is incorrect or outdated, you can update it directly in your account settings or contact us for assistance. We want to make sure our records are accurate.

Deletion Rights

You can delete your account and associated data at any time. Some information may be retained for legal compliance or security purposes, but we'll clearly explain what and why. The deletion process typically completes within 90 days.

Communication Preferences

You control what communications you receive from us. You can unsubscribe from marketing emails, adjust notification settings, or opt out of non-essential communications while keeping important account-related messages.

Data Security and Protection

Protecting your financial and personal information is fundamental to our operations. We've implemented multiple layers of security to safeguard your data.

Technical Safeguards

  • End-to-end encryption for sensitive financial data
  • Secure HTTPS connections for all data transmission
  • Regular security audits and penetration testing
  • Multi-factor authentication options for account protection
  • Automated monitoring for suspicious account activity

Operational Security

Our team follows strict security protocols. Access to personal data is limited to employees who need it for their job functions, and all staff receive regular privacy training. We maintain detailed logs of data access and regularly review these for any unusual patterns.

Incident Response

If a data breach occurs, we have procedures in place to respond quickly. We'll assess the situation, contain any issues, and notify affected users within 72 hours when required by law. We believe in transparency during these situations.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention practices balance your privacy rights with legitimate business and legal requirements.

Data Type Retention Period Reason
Account information Until account deletion + 30 days Account management
Financial planning data Until account deletion Service delivery
Support communications 3 years after resolution Customer service improvement
Usage analytics 2 years, then anonymized Platform improvement
Payment records 7 years Tax and legal compliance

International Data Transfers

As a global platform, some of your data may be processed in countries other than where you live. We ensure that international transfers meet strict privacy standards and provide equivalent protection to your home country's laws.

Transfer Safeguards

When we transfer data internationally, we use approved mechanisms like Standard Contractual Clauses or work only with countries that have adequate privacy protections. We also conduct due diligence on any international partners to ensure they meet our privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work better for you. Most of these are essential for basic functionality, while others help us improve your experience.

Types of Cookies We Use

  • Essential cookies: Required for login, security, and basic site functions
  • Preference cookies: Remember your settings and customization choices
  • Analytics cookies: Help us understand how the platform is used
  • Performance cookies: Monitor site speed and functionality

You can control non-essential cookies through your browser settings or our cookie preference center. Note that disabling certain cookies might affect some platform features.

Children's Privacy

Our platform is designed for adults managing their finances. We don't knowingly collect personal information from children under 16. If you're a parent who believes your child has provided information to us, please contact us immediately so we can remove it.

For users between 16 and 18, we recommend parental guidance when using financial planning tools and sharing personal information online.

Changes to This Policy

Privacy laws and our services evolve over time, so we may need to update this policy occasionally. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we made our most recent changes. Continued use of our platform after changes indicates your acceptance of the updated policy.

Privacy Questions and Concerns

We're here to help with any privacy-related questions or concerns. You can reach our privacy team through multiple channels:

Email: help@intellinexuspro.com

Phone: +886 2 8861 4338

Mail:
IntelliNexusPro Privacy Team
111, Taiwan, Taipei City
Shilin District, Wenlin Rd, 338號4號樓之1

We typically respond to privacy inquiries within 48 hours during business days. For urgent privacy concerns, please call our phone number directly.