Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: February 15, 2025
Who We Are
IntelliNexusPro operates as a comprehensive financial planning platform focused on multi-year budget planning and financial education. We're based in Taipei, Taiwan, and serve clients across various regions. When we mention "we," "us," or "our" in this policy, we're referring to IntelliNexusPro and our commitment to your privacy.
Our platform helps individuals and families create sustainable financial strategies, but we recognize that financial data is deeply personal. That's why we've built our privacy practices around the principle that you should always know what information we collect and how we use it.
Information We Collect
Information You Provide Directly
When you create an account or use our services, you might share:
- Name, email address, and contact information
- Financial goals and budget preferences you choose to input
- Communication preferences and feedback
- Payment information for subscription services
- Profile information you decide to add
Automatically Collected Information
Like most digital platforms, we collect certain information automatically when you visit our site:
- IP address and general location information
- Browser type and device information
- Pages visited and time spent on our platform
- Referral source and search terms used
- Technical data about how you interact with our features
How We Use Your Information
We use your information to provide and improve our financial planning services. Here's a breakdown of our primary purposes:
Purpose | Types of Data Used | Legal Basis |
---|---|---|
Platform functionality | Account info, preferences, usage data | Contract performance |
Customer support | Contact info, account details, communication history | Legitimate interest |
Service improvements | Usage patterns, feedback, technical data | Legitimate interest |
Security and fraud prevention | IP address, device info, account activity | Legitimate interest |
Educational content delivery | Learning preferences, progress tracking | Contract performance |
Important: We never sell your personal information to third parties. We don't share your specific financial data with external companies for their marketing purposes.
Data Sharing and Third Parties
We work with carefully selected service providers to deliver our platform effectively. These partnerships are governed by strict data protection agreements.
Service Providers We Work With
- Cloud hosting services: For secure data storage and platform performance
- Payment processors: To handle subscription payments securely
- Email services: For account notifications and educational content delivery
- Analytics providers: To understand how our platform is used and improve user experience
- Customer support tools: To provide timely assistance when you need help
When We Might Share Information
We only share personal information in these specific circumstances:
- With your explicit consent for specific purposes
- To comply with legal obligations or court orders
- To protect our rights or investigate potential fraud
- During business transitions (with equivalent privacy protection)
- In emergency situations to prevent harm
Your Rights and Choices
You have significant control over your personal information. Here's what you can do and how to exercise these rights:
Access and Portability
You can request a copy of all personal information we have about you. We'll provide this in a commonly used format within 30 days. You can also download much of your data directly from your account dashboard.
Correction and Updates
If any of your information is incorrect or outdated, you can update it directly in your account settings or contact us for assistance. We want to make sure our records are accurate.
Deletion Rights
You can delete your account and associated data at any time. Some information may be retained for legal compliance or security purposes, but we'll clearly explain what and why. The deletion process typically completes within 90 days.
Communication Preferences
You control what communications you receive from us. You can unsubscribe from marketing emails, adjust notification settings, or opt out of non-essential communications while keeping important account-related messages.
Data Security and Protection
Protecting your financial and personal information is fundamental to our operations. We've implemented multiple layers of security to safeguard your data.
Technical Safeguards
- End-to-end encryption for sensitive financial data
- Secure HTTPS connections for all data transmission
- Regular security audits and penetration testing
- Multi-factor authentication options for account protection
- Automated monitoring for suspicious account activity
Operational Security
Our team follows strict security protocols. Access to personal data is limited to employees who need it for their job functions, and all staff receive regular privacy training. We maintain detailed logs of data access and regularly review these for any unusual patterns.
Incident Response
If a data breach occurs, we have procedures in place to respond quickly. We'll assess the situation, contain any issues, and notify affected users within 72 hours when required by law. We believe in transparency during these situations.
Data Retention and Deletion
We don't keep your information longer than necessary. Our retention practices balance your privacy rights with legitimate business and legal requirements.
Data Type | Retention Period | Reason |
---|---|---|
Account information | Until account deletion + 30 days | Account management |
Financial planning data | Until account deletion | Service delivery |
Support communications | 3 years after resolution | Customer service improvement |
Usage analytics | 2 years, then anonymized | Platform improvement |
Payment records | 7 years | Tax and legal compliance |
International Data Transfers
As a global platform, some of your data may be processed in countries other than where you live. We ensure that international transfers meet strict privacy standards and provide equivalent protection to your home country's laws.
Transfer Safeguards
When we transfer data internationally, we use approved mechanisms like Standard Contractual Clauses or work only with countries that have adequate privacy protections. We also conduct due diligence on any international partners to ensure they meet our privacy standards.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work better for you. Most of these are essential for basic functionality, while others help us improve your experience.
Types of Cookies We Use
- Essential cookies: Required for login, security, and basic site functions
- Preference cookies: Remember your settings and customization choices
- Analytics cookies: Help us understand how the platform is used
- Performance cookies: Monitor site speed and functionality
You can control non-essential cookies through your browser settings or our cookie preference center. Note that disabling certain cookies might affect some platform features.
Children's Privacy
Our platform is designed for adults managing their finances. We don't knowingly collect personal information from children under 16. If you're a parent who believes your child has provided information to us, please contact us immediately so we can remove it.
For users between 16 and 18, we recommend parental guidance when using financial planning tools and sharing personal information online.
Changes to This Policy
Privacy laws and our services evolve over time, so we may need to update this policy occasionally. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.
We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we made our most recent changes. Continued use of our platform after changes indicates your acceptance of the updated policy.
Privacy Questions and Concerns
We're here to help with any privacy-related questions or concerns. You can reach our privacy team through multiple channels:
Email: help@intellinexuspro.com
Phone: +886 2 8861 4338
Mail:
IntelliNexusPro Privacy Team
111, Taiwan, Taipei City
Shilin District, Wenlin Rd, 338號4號樓之1
We typically respond to privacy inquiries within 48 hours during business days. For urgent privacy concerns, please call our phone number directly.